At Vulcan Augmetics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 

By accessing our website or using our services, you consent to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information from you when you voluntarily provide it to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support. The types of personal information we may collect include:

• Contact information (such as name, email address, password, phone number, and shipping address)
• Payment information (such as credit card details or other payment method)
• Account login credentials
• Location Data
• Personal Image (before – after using Vulcan devices, residual limb amputation levels)
• Feedback (such as customer reviews) 
• Communication preferences (such as content from social media posts, comments, audio or documents)
• Any other information you choose to provide to us

In addition, we may automatically collect certain information about your device and usage patterns when you visit our website. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and other analytics data.

USE OF INFORMATION

We may use the information we collect from you for the following purposes:

• To process consultation with you and provide customer support (if you have any problems)
• To personalize your experience and improve our website and services
• To communicate with you about your account, orders, and updates
• To send you promotional offers, newsletters, and marketing communications (only if you have opted-in to receive such communications)
• To create content with our products or services (all types of content for all non- law violated types of events)
• To provide customer feedbacks for other users
• To continue our market research survey for future development and updated
• To detect and prevent fraudulent activities and ensure the security of our website and services
• To comply with legal obligations and enforce our Terms and Conditions

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Users are solely responsible for the security and storage of all service-related activities under their registered name, password, and email box. Additionally, users are responsible for promptly notifying Vulcan about unauthorized use, abuse, security breaches, or retention of registered names and passwords by third parties, enabling us to take appropriate measures.

ADDRESS OF THE UNIT THAT COLLECTS AND MANAGES PERSONAL INFORMATION

VULCAN AUGMETICS PTE. LTD 

Headquarter: 531A UPPER CROSS STREET, #04-95, HONG LIM COMPLEX, Singapore 051531

Operating Office: 197 Nguyen Hoang, An Phu Ward, Thu Duc City, Ho Chi Minh City

Email: hello@wearevulcan.com

 SHARING OF INFORMATION

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you.

These third parties are obligated to maintain the confidentiality and security of your information.

We may also disclose your personal information when required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property, as well as the rights, privacy, safety, or property of our users or others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party.

DATA SECURITY

We implement security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR CHOICES

You have the right to access, update, correct, or delete your personal information. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us (gắn link phần Contact us) directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or orders.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically for any updates. The revised Privacy Policy will be effective when posted on this page.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of Vulcan Augmetics, please contact us at hello@wearevulcan.com. We will respond to your inquiries as soon as possible.